Personal identification information
CCS may collect personal identification information, including, but not limited to; names, titles, contact details, date of birth, gender from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. CCS will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
CCS may collect non-personal identification information about Users, including, but not limited to; business details, payment information whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet Service Providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" and similar technologies to enhance User experience and for tracking purposes. User's web browser places cookies and other code on their hard drive for collecting technical data such as your device and browsing actions. Users consent is required to load cookies and any code and if they refuse, some parts of the Site may not function properly.
How we use collected information
CCS may collect and use Users personal information for the following purposes relying on your consent as the basis for processing your data:
- To improve customer service - information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience - CCS may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site - CCS may use feedback you provide and traffic analysis to improve our products and services.
- To process payments - CCS may use the information Users provide about themselves when placing an order only to provide service to that order. CCS do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails - CCS may use the email address to send information and updates to the User pertaining to their order. It may also be used to respond to inquiries, questions, and/or other requests.
- To comply with legal and/or regulatory requirements.
How we protect and retain your information
CCS adopt appropriate physical and electronic data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data.
Information is retained for as long as necessary in accordance with legal, accounting and/or regulatory requirements. The period for information retention is in accordance with the minimum statutory guidelines.
Sharing your personal information
CCS do not sell, trade, or rent Users personal identification information to others. CCS may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. CCS may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. CCS may need to share personal data with these third parties but will only do so in accordance with data protection legislation in the course of our business activities. If we do share data, CCS employ legally binding confidentiality agreements to protect the data, ensuring that we comply with relevant data protection, confidentiality and security standards.
Personal information may be used to enable third parties to carry out services or logistical functions for CCS e.g. to deliver orders. CCS use third parties to support us in providing our services. These companies must maintain this information in accordance with the UK’s Data Protection Act and GDPR Regulations.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. CCS do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
You have the right to access, update, erasure, withdraw consent and to complain about use of your data. To do so, please contact CCS Ltd.
CCS Ltd, Victory House, Vision Park, Chivers Way, Cambridge CB24 9ZR UK
Tel: +44 (0) 1223 314 197